![]() Not what I would consider customer friendly. Our goal is to improve upon the inefficiencies of traditional fax machines and servers in the healthcare industry, commented John Nebergall, Senior Vice President and General Manager of j2 Cloud Services. Also typically there would be some kind of pro-rata refund when cancelled (especially just 2 months into 12 months), but I get that's a personal business decision as well. The eFax Messenger 2.0 allows you to easily create, edit, send and store faxes from your desktop or laptop computer. Chat was also having an issue and everything was showing up twice (my messages and their responses) making the whole thing even more unprofessional.īeyond making it difficult/time consuming to do this (spent over 30 minutes when it was all said and done), our proactive vendors on other platforms would have reached out to us based on lower usage and realigned us to a more appropriate plan. not sure if I was flagged as a 'wanting to cancel' customer or what, but had to wait again to get reconnected and make my same request.Į> Amusingly, even though I was logged into our account, nothing carried over into chat, so had to revalidate all info again. Efax messenger for free#For free with eFax Plus or eFax Pro, you can use eFax Messenger. ![]() Started process, then while waiting for the cancellation to be processed I got distracted for a bit, got a "do you want to keep a discounted version" followed by a "you have taken too long and will be disconnected".ĭ> Once reconnected again, went from #1 in queue, to 2 to 3 to 4. With eFax Messenger fax software its easy to save, view and edit faxes from any computer. A> No ability to cancel online, I had to talk to somebody via either chat online or phone.ī> Called via phone, and of course got a 'high volume' and told to go online.Ĭ> Joined via chat, waited more than 15 minutes to get connected. ![]()
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